Gembirafood relies on a paper-based monitoring system, leading to potential inefficiencies, errors, and challenges for users. This research employs a design thinking approach to identify pain points, understand user needs, and propose user-centric solutions to improve the monitoring system’s effectiveness and user experience. This research employed the initial three stages of the design thinking process: empathize, define, and ideate. Empathize involved understanding user needs through interviews and observations. The define stage focused on problem identification and prioritization based on gathered insights. Finally, the ideate stage generated potential solutions to address the identified challenges. Key challenges identified include complex and cumbersome forms, language barriers, lack of standardization, and limited data accessibility. Users desire a simplified, user-friendly system with improved data accuracy, faster processing, and enhanced traceability. The research proposes implementing digital forms, language localization, automated data entry, and centralized data repositories. User training materials and clear communication are also emphasized. The proposed solutions could improve data accuracy, efficiency, user satisfaction, and food safety compliance at Gembirafood. Future recommendations include pilot testing, considering technology feasibility, and adapting to evolving regulations. This design thinking project offers a framework for transforming Gembirafood’s monitoring system into a user-friendly, efficient, and impactful tool for ensuring food safety and operational excellence.